Accelerate resolution times, minimize vehicle downtime, and ensure customer satisfaction by complementing your technicians’ skills with cutting-edge technology, AI tools, and expertise.
Connected services: A sustainable profit stream
MSX partnered with a global top-five automotive OEM to rewire its retail operating model – embedding connected services into every sales interaction and arming dealers with data-driven tools. The result? A scalable system that transforms digital subscriptions into a recurring revenue engine, delivering a 9.68x ROI and setting the stage for long-term growth.
Our Capabilities
Pioneering automotive support
We help you deliver customer satisfaction through innovative solutions, expert support, and an unwavering commitment to quality.
Technical Information
We enable our clients to deliver clear, accurate and timely technical documentation and media to consumers, technicians, warranty claims managers, and users of parts catalogs, manuals, and more.
Diagnostic and Repair Enhancement
We help our clients to deliver efficient services with technical support and innovative repair processes. Our specialists excel in diagnostics and complex vehicle repairs, supported by integrated software and technical support hubs.
Warranty and Repair Efficiency
We deliver custom solutions and AI-driven automation to streamline warranty management, cut costs, and ensure compliance. Our tools optimize remote and onsite repair processes, improve diagnostics, and help meet rising customer demand.
Our Solutions
Innovative solutions for repair optimization and compliance
Our team of experts work closely with you to identify key opportunities and challenges, and to develop innovative, targeted solutions that enable you to optimize customer engagement, streamline operations, and drive measurable results across every stage of the sales journey.
AI Virtual Assistant
Instant diagnostics and interactive support reducing ticket volume and boosting first-time fix rates.
Recall Management
Centralized, end-to-end system tracking, coordinating, and executing vehicle recall campaigns.
pubFoundry
Comprehensive system streamlining content development, technical publishing, and global delivery.
Homologation
Services
Integrated Compliance Management solution ensuring vehicles and components meet global regulatory standards.
Buyback Avoidance Program
Expert field engagement, dealer support, and VIN-level repair coordination that proactively prevents costly vehicle buybacks.
Sales Incentive Compliance Audit
Intelligent automation and real-time insights for a faster and more transparent way to manage incentive programs
Streamline your repair ecosystem
MSX offers a comprehensive approach to automotive support, tailored to help your business thrive in an evolving market with confidence and efficiency.
Accelerate repairs and maximize update
We help reduce vehicle downtime, speed up resolution times, and deliver seamless, high-quality repairs, keeping your customers satisfied and on the road.
Enhance warranty and repair processes
We help reduce vehicle downtime, speed up resolution times, and deliver seamless, high-quality repairs, keeping your customers satisfied and on the road.
Support industry growth and evolution
We help reduce vehicle downtime, speed up resolution times, and deliver seamless, high-quality repairs, keeping your customers satisfied and on the road.
Save time and reduce costs with automation
Automation tools and lean methodologies eliminate repetitive tasks and reduce manual effort, allowing teams to concentrate on high-value activities.
Our Team
Meet the experts driving your sales success.
Optimize your repair processes today
Contact us now for a personalized consultation to enhance your repair optimization and compliance strategies.
