MSX provides services that inspire consumers to explore additional opportunities. We help develop and implement tailored and strategized solutions that enhance consumer interactions and help boost sales organically, without pressure.
Intelligent outreach for a connected era
In a world where cars can talk, MSX reveals why it’s time for automotive brands to ditch outdated contact models and embrace real-time, human-centred service conversations.
Our Capabilities
Developing a winning strategy
MSX has created a range of solutions that offer 360-degree support using expert teams who understand the sophisticated needs of today’s consumers. Our solutions enhance every interaction with more personalized guidance and inspire consumers throughout their entire journey.
Answer and Assist
Driven by responsiveness and reliability, we deliver prompt, accurate support across multiple channels. From quick answers to complex issue resolution and 24/7 emergency assistance, we ensure every interaction is seamless, giving consumers confidence and peace of mind.
Consumer Care
Powered by proactive engagement, we create value at every stage of the customer journey. Through tailored marketing support, continuous experience improvement, and mobility assurance, we strengthen loyalty and keep your business moving forward.
Engagement
Fuelled by meaningful connections, we turn everyday interactions into opportunities for advocacy. From dynamic social media presence to immersive events and personalized updates, we inspire consumers to become passionate brand ambassadors.
Our Solutions
We combine our people, processes, and technology services to deliver tailored roadmaps that maximize loyalty and advocacy through exceptional customer experiences. We work closely with you to identify key improvement opportunities and develop innovative, strategized solutions that enhance consumer interactions, strengthen brand connections, and drive measurable satisfaction and retention across every stage of the consumer journey.
Maximizing loyalty and advocacy across the automotive journey
Innovating the future of CX
MSX Consumer Engagement Solutions combine people, processes, and technology to deliver tailored strategies that boost engagement, improve loyalty, enhance product knowledge, and drive customer satisfaction.
Boost Customer Loyalty
Deliver personalised experiences that build trust, improve satisfaction, and keep customers returning.
Expand Product Knowledge
Provide clear, engaging content that helps consumers discover more products and services.
Enhance Brand Engagement
Create meaningful interactions across social media, events, and digital channels to strengthen connections.
Drive RevenueGrowth
Turn engagement into measurable results by converting interest into sales and increasing retention.
Our Team
Meet the experts driving your sales success.
Ready to unlock your customer engagement potential?
Connect with our experts and discover how MSX can transform your automotive customer experience strategy.
We are proud to partner with Toyota to enhance mobility solutions.
We are excited to collaborate with BMW for innovative automotive solutions.
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