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MSX collaborated with a world-class OEM to streamline its technical authoring processes and introduce efficiencies throughout the organization, helping it improve production and reduce costs.

MSX delivered a streamlined solution to design, develop and maintain technical publications across multiple formats. The solution required a strong authoring system and dynamic database to minimize errors and increase efficiency. MSX’s stateof-the-art content management system, pubFoundry, houses a repository of vehicle data grouped by topic. Its robust engineering review and sign-off tool, Collaborative Review System, allows multiple engineers to review the live document in collaboration with teams of authors and subject matter experts, ensuring the ongoing smooth delivery of technical authoring on a global scale.

MSX’s technical Information experts own and manage production of technical information at every stage of the development process. Authors manage content across all vehicle lines by ‘component’ rather than by ‘model’ or ‘series’. The technique improves the accuracy and consistency of information stored about each part of the vehicle and ensures all warnings, cautions, warranties and legalities surrounding them are in place across all vehicle lines and markets.

Working closely with engineers, designers and other key stakeholders, authors ensure that the documentation produced demonstrates the design and safe function of the vehicle in a way that’s reliable and meets the needs of the customer.